Last updated: May 18th, 2023
Picovoice collects the following personal data about you when you interact with its services.
Picovoice may collect technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform, and information about your visit, such as page response times, errors, length of visits, page interaction information, including scrolling, clicks, mouse-overs, audio recordings or uploads and file downloads.
Picovoice needs this information in order to make the website available to you and to improve the website. The legal basis for this is that such personal data is required in order for Picovoice to provide you with the service you requested, as well as Picovoice legitimate interest in optimising your experience and the website’s performance.
Picovoice may collect:
Picovoice may use this information to:
If you send Picovoice an email or otherwise interact with Picovoice, Picovoice may collect your email, name, and any other information it requires to address your request.
In addition to the relevant purposes stated above, where relevant, Picovoice may use this information to address your request, communicate with you, keep records and derive analytics of requests received, and fulfil its accountability requirements. The legal basis for this processing is, as the specific case may be, the performance of a contract between you and Picovoice or pre-contractual measures, Picovoice legal obligations, or Picovoice legitimate interest in streamlining communication with users and third parties.
You may be able to create, upload, publish, transmit, distribute, display, store, or share information using our Services and Software. No audio data generated using our Services and Software is tracked, stored, or reviewed by Picovoice or any other third party to improve Picovoice Services or Software unless otherwise requested or specified. Picovoice may collect data strictly necessary for purposes of usage reporting, billing, and fraud prevention and detection. The legal basis for this is Picovoice’s legitimate interest in performing bookkeeping for accounting and invoicing according to pricing schemes outlined in https://picovoice.ai/pricing/.
Picovoice never sells or rents user data to third parties. Picovoice may share your personal data with our service providers who help us fulfil the purposes described above. We may also share your information with competent authorities for legitimate reasons. If this involves your data being stored or accessed from outside of the EU, we will make sure we implement adequate measures to secure the data transfer, such as a data transfer agreement based on the EU Commission’s model clauses.
We keep your personal data for various periods of time depending on the type of data and the purpose of their collection, but as a general rule, we will store your information for no longer than is necessary to fulfil the purposes described above, any retention period required by law, and for the applicable statute of limitations period thereafter.
We make sure your personal data are protected through adequate organisational and technical security measures. We apply physical and logical security measures internally, and our servers are subscribed from the most established cloud providers and protected through the state of the art security measures.
Picovoice services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
You have the right to contact us, rectify or erase your personal data or to restrict the processing of your personal data, or object to the processing, as well as the right to data portability, each under the conditions laid out in detail in the GDPR. You also have the right to lodge a complaint with a supervisory authority, and to give us instructions on how to handle your personal data in the event of your death. If you have an account with Picovoice, you may access, update and delete your personal data, in your Account Settings.
For more information or to request to exercise your rights, please contact the Privacy Team at [email protected].