Looking to Coach Your Agents in Real Time—Without Cloud Delays?
Overview
Picovoice enables enterprises to transcribe, analyze, and coach agents during live calls—all locally. No cloud, no delay, and full privacy control.
Don't wait until it's too late to make things right
Streamlining the customer experience doubles the shareholder value over ten years.
However, many enterprises fail at it.
👤 Who this is for
Use Case Scenarios
Mid-Call Compliance Alerts
AI coach monitors and guides the conversation in real time.
- Coach flags urgency and prompts agent to follow protocol, preventing missteps
Conversion Trigger—Upsell Opportunities
AI Coach delivers live prompts timely.
- Instant insight enables on-the-fly upsell suggestions to improve revenue
Emotion & Silence Detection
AI Coach detects emotions and silence, preventing missteps.
- Alerts supervisor or agent to take action, reducing escalations and improving satisfaction
Key benefits
- Millisecond coaching—live, no wait
- On-device only—agents' voices never leave site
- No cloud transcription costs—predictable licensing for high-volume usage
- Custom models for your industry—jargon, names, policies
- Easy to scale—desktop to contact center servers
- Maintain total data control by keeping voice on-device or on-prem
Why Picovoice On-device Voice AI for Agent Coaching
Related Products: Build Your Agent Coaching Stack
Frequently asked questions
Coaching insights are delivered with guaranteed response time, fast enough to guide agents during live calls without delays. Because all processing happens locally on the device or server, there's no dependence on internet speed or external APIs. This enables seamless, in-the-moment corrections for filler words, tone, pacing, and compliance phrases.
Yes. With Picovoice Console, you can build custom vocabularies to reflect your organization's terminology—whether it's product names, internal acronyms, or specific onboarding scripts. This ensures the voice engine detects key phrases accurately and provides feedback that's relevant to your business goals.
Yes. All voice processing runs locally—on the agent's machine or your internal servers. No audio or transcripts are sent to external servers during operation. Internet is only required for licensing and usage tracking, not for live call processing.
Yes. Picovoice is built to scale across distributed environments, whether that means dozens of desktop setups or an enterprise-grade server room. It delivers consistent performance with low latency across all endpoints, making it practical for contact centers of any size to train and support agents in real time.
Picovoice supports integration with Windows, Linux, and macOS systems. It works with both desktop-based softphones and server-side voice processing pipelines, allowing you to incorporate coaching directly into your preferred communications setup.