The value of Personalized user experiences is a hot topic for enterprises, given the benefits. For example, a study performed by McKinsey shows that Personalization can lead to a 5-15% increase in revenue and a 10-30% increase in marketing spend efficiency.
Personalization, powered by artificial intelligence (AI) applications such as Speaker Recognition, creates superior experiences by enabling products and services tailored to individual preferences. Speaker Recognition allows developers to Personalize voice products by recognizing the speakers as they speak naturally, increasing engagement, loyalty, and revenue.
Voice AI-powered Personalization for Voice Assistants
Home automation, in-car-entertainment (ICE) systems, and industrial voice assistants are now a part of everyday life. Speaker Recognition is essential to make these devices Personalized. For example, smart home devices can identify the household members and Personalize the experience. Amazon's Alexa can Personalize its responses or adjust the temperature or playlist based on individual preferences.
Voice AI-powered Personalization for Healthcare Applications
Voice technology has created new opportunities in healthcare and continues to do. Developers build Speaker Recognition embedded voice products to streamline productivity and usability. For example, Personalization powered by Speaker Recognition offers convenience to an older couple using a smart speaker to remember to take their medications or clinicians using medical dictation software to take notes. The software can know which partner is supposed to take the medication or who the clinician is, even if other people speak in the room. Personalization also boosts productivity and safety. Personalized surgical robots only allow authorized surgeons and Personalized wheelchairs their owners to control them. If they process every conversation in the environment, consequences can be fatal. Anyone on the street can command a voice-controlled wheelchair without Speaker Recognition willingly or unwillingly.
Voice AI-powered Personalization for Call Steering
Call Steering lets callers navigate complex telephony menus by talking instead of using buttons, as in the legacy IVR systems. Understanding callers and getting them to the right place is crucial to shortening wait times and increasing first-call resolution (FCR) rates, elevating the caller experience. Enterprises streamline this process even more by offering priority access or Personalized support based on their previous interactions with the company. For example, a bank can Personalize its IVR menu after recognizing a customer who just had a failed transaction. The customer is most likely interested in a solution addressing it rather than a mortgage product.
Traditionally, access to Speaker Recognition software was limited to selected developers and enterprises. Picovoice recently announced Eagle Speaker Recognition, the only publicly available and production-ready Speaker Recognition engine. Start now to personalize your voice products.
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